FAQ
Q: Do you ship internationally?
A: Yes! All orders will be shipped from the US. If you are buying from the UK/EU you will be subject to extra VAT fees upon arrival to customs. Currently, I do not offer any prepaid duties for international packages.
Q: How long will preorders be open for?
A: Preorders will be open for 3 weeks and will close on August 16th. Orders will be shipped from mid to late September.
Q: Can I get a refund/return my order?
A: Sorry, all sales are final. If you made a mistake with your order or there is an issue with it, please fill out the contact form and I'll get back to you as soon as possible.
Q: I messaged you on social media about my order but I didn't hear back!
A: If you have any questions or issues with your order please fill out the contact form on the site. Any DMs will likely get lost and won't be answered.
Q: Will you add X print to the store?
A: If the demand is high enough! Shoot a request on jadenvargen.tumblr.com or at jadenvargenstore@gmail.com
Q: Will items be restocked after the first run of preorders?
A: Some will, the store will be open intermittently.
Q: I saw you printed X print for a convention, why is it not for sale here?
A: The prints I sell at cons are exclusive to those conventions. The store is operating out of the US so there are different things stocked.
Q: How can I get in contact with you regarding my order?
A: You can either fill out the contact form or send an email to jadenvargenstore@gmail.com and we'll get back to you as soon as possible.